Customer Service Representative
Greenwich, CT

Hours: 9:00 AM-5:00 PM, Alternating 10:00 AM-6:00 PM

In this strong customer oriented position you will work closely with our sales team by achieving your target number of daily outbound calls, generating test orders, following up with prospective customers to various requests and acquiring & maintaining account information. You will also assist customers in the proper use of our products.

Key Responsibilities

• Call prospects
• Process test orders
• Close multi-step sales
• Document all customer interaction and follow-up
• Maintain Customer File information
• Adhere to department performance standards and procedures and all company policy.

Education Required
High School Diploma or equivalent.

Experience Required

• 3-5 years experience in an inbound call center environment.
• Sales Support experience .
• Respond to customer inquiries, complaints and order problems. Determine issue complexity, conduct research, recommend solutions, conduct follow-up to ensure customer satisfactions.

Position/skills Requirements

• Data Entry Skills
• Excellent Organizational & Follow-up skills
• Excellent Oral and Written Communication Skills
• Experience with MS Windows
• Telephone Selling Skills
• Team Player
• Scheduling Flexibility
• Dependable

Company Benefits and Perks

In addition to paid vacation and sick/personal time, medical, dental and life insurance, our benefits include a generous 401(k) plan, Short Term Disability Benefits, Fitness Membership benefit and our Employee Assistance Program. Competitive salary includes base + commission.

A competitive employer in Westchester and Fairfield counties for over thirty years, CM Almy is committed to working with our employees to achieve a satisfying and safe work environment and will use your creativity and improvement ideas to create total customer satisfaction. We currently have two locations in lower Fairfield County. Our Customer Service, Marketing, Product Management and Accounting Departments are located at Three American Lane (The Greenwich American Center) in Greenwich – right off of I-684. Our retail showroom is located on Sound Beach Avenue in Old Greenwich. These locations are supported by Human Resources and Administrative functions at our American Lane office. Most of our products come from our manufacturing facility in Central Maine. Please visit our website for more information about us at www.almy.com.

CM Almy is an Equal Opportunity/Affirmative Action Employer.

Please send your resume (attached as an MS Word file) and salary history/requirements to:

Contact Info:
E-mail: CT-HR@almy.com
Fax: 203-552-7605

Mailing Address:
Human Resources Dept.
C. M. Almy & Son, Inc.
P. O. Box 2644
Greenwich, CT 06836-2644

E-MAIL HUMAN RESOURCES