CALL CENTER ACCOUNT REPRESENTATIVE

If you are motivated, enthusiastic and looking for an
opportunity to prove your telephone sales and
service skills, this is the job for you!

We have opportunities in our Call Center for experienced & ambitious Telephone Sales Account Managers. In this position you will be responsible for contacting customers and prospects to promote and sell our products and services, ensure customer satisfaction and increase customer retention.

• Hours: Monday to Friday 9am – 5pm
• Annual Salary: $35k plus, depending upon experience and qualifications.

After training on our markets, products, services, computer systems and processes you will:

• Telephone customers and prospects to make relevant sales presentations, achieving sales, call and quality targets.
• Respond to customer inquiries, complaints and order problems.  Determine issue complexity, conduct research, recommend solutions and conduct follow-up to ensure customer satisfaction.
• Maintain an effective call schedule by analyzing customer information and setting up high-potential call activities, and by following up on calls scheduled by department management.
• Manage existing orders to ensure prompt fulfillment and customer satisfaction.
• Maintain high standards of friendliness, courtesy, honesty and integrity in communications with customers and co-workers.
  

You must have at least 2 years experience in telephone sales and service, with excellent communication, organization and computer skills, and a demonstrated initiative and aptitude for problem solving, continuous development and teamwork.  

A competitive employer in Westchester and Fairfield counties for over forty years, CM Almy is committed to working with our employees to achieve a satisfying and safe work environment and will use your creativity and improvement ideas to drive sales and create total customer satisfaction. We currently have two locations in lower Fairfield County. Our corporate offices are located at 3 American Lane (The Greenwich American Centre) in Greenwich – right off of I-684. Our retail showroom is located on Sound Beach Avenue in Old Greenwich. Most of our products come from our manufacturing facility in Central Maine. Please visit our website for more information about us at www.almy.com.
 
E-mail: CT-HR@almy.com
Fax: 914-684-9105

Mailing Address
Human Resources Dept.
CM Almy & Son, Inc.
28 Kaysal Court
Armonk, NY 10504

CM Almy is an Equal Opportunity/Affirmative Action Employer